Knowledge Management Specialist, Bangkok

Organization: UNICEF - United Nations Children’s Fund

Country: Thailand

City: Bangkok

Office: UNICEF East Asia and Pacific, Bangkok

Closing date: Wednesday, 22 March 2023


Description of assignment title

Knowledge Management Specialist

Assignment country


Expected start date


Sustainable Development Goal

4. Quality education

Volunteer category

National UN Volunteer Specialist

DoA reserved for persons with disabilities


Host entity





12 months (with possibility of extension)

Number of assignments


Duty stations



Mission and objectives

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfilling their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up. In the East Asia and Pacific Region, UNICEF works to uphold the rights of all children. This means the rights of every child, irrespective of their nationality, gender, religion or ethnicity, to:

survival - to basic healthcare, peace and security;
development - to a good education, a loving home and adequate nutrition;
protection - from abuse, neglect, trafficking, child labour and other forms of exploitation; and

participation - to express opinions, be listened to and take part in making any decisions that affect them Recognizing children, adolescents and youth have a right to participate in decisions that affect their lives, a right to a healthy and safe environment, and a right to protection from harm, UNICEF is calling for governments and businesses to address the climate crisis through reduction in greenhouse emissions, increased investment in children’s awareness and climate literacy, and by engaging young people in environmental and climate related policy making.


UNICEF is a UN agency mandated to promote the protection of children’s rights, including a right to education. UNICEF works to achieve 5 goal areas, including Goal 2: Every Child Learns, using 8 change strategies, including using the power of evidence to drive change for children. In line with this goal and strategy, UNICEF EAPRO’s Education Section works to support UNICEF Country Offices and governments in 14 countries across the region in delivering quality inclusive education to all children. To that end, generation of quality knowledge, data and evidence to support and advocate for best practices in education is a critical pillar of UNICEF work. This UNV assignment is designed to support knowledge management, communication and related work of the UNICEF EAPRO Education Section. This position will focus on tasks related to knowledge management, communication and advocacy programme coordination, and contribution management for the work of the Education Section and ECD. The regional office provides technical support to 14 countries throughout the region in education as well as the development of regional goods. This position would primarily support the second pillar and would involve opportunities to work with other UN agencies. In addition to duty station specific vaccine requirements, appointments are subject to confirmation of fully vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the appointment. It does not apply to UN Volunteers who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.

Task description

Within the delegated authority and under the supervision of the Education Specialist (P-4) or his/her designated mandated representative(s), the UNV Knowledge Management Specialist will:

Maintain appropriate knowledge management system that support the documentation of the immunization programme’s results, storage and sharing

Prepare, maintain and share records and documents for the knowledge management of the education section (including ECD and out-of-school children) for programme implementation and programme coordination

Collect and tabulate data and provide technical inputs to ensure achievement of section objectives. Contribute to the development and/or introduction and documentation of new approaches, methods andpractices

Contribute to the preparation of reports, project documents and submissions by providing information, generating and analyzing funding reports, preparing tables and drafting relatively routine sections;
Contribute for developing new fundraising proposals for implementing the UNICEF Education in EAP countries /Contribute to document good practices and lessons learnt from the project interventions

Support the section in drafting and revising communication products for education in the region in coordination with Education, ECD, COs and EAPRO Communication;
Support internal communication on knowledge management with regional and global focal points

Any other related tasks as may be required or assigned by the supervisor.

Eligibility criteria


27 - 80


Candidate must be a national or legal resident of the country of assignment.


Required experience

3 years of experience in elated field of work to the assignment is required;
Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; familiarity with software such as Adobe InDesign, PowerBI database and/or data visualization and communication software is an asset;
Experience with graphic, photo and video design/editing is an asset;
Writing, editing, and crafting content for research, communication, marketing and/or advocacy;
Excellent drafting, formulation, reporting skills;
Accuracy and professionalism in document production and editing;
Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;
Experience working in the UN or other international development organization is an asset;
Sound security awareness;
Have affinity with or interest in education and children’s rights, volunteerism as a mechanism for durable development, and the UN System.

Area(s) of expertise

Communication, Education, Information technology

Driving license



English, Level: Working knowledge, Required Thai, Level: Working knowledge, Desirable

Required education level

Bachelor degree or equivalent in communication, social sciences, education, sociology or related fields

Competencies and values

Professionalism: demonstrated understanding of operations relevant UNICEF; technical capabilities or knowledge relevant or transferrable to UNICEF procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; Integrity: demonstrate the values and ethical standards of the UN and UNICEF in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decisionmaking; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities; Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNICEF’s mission and vision, as well as to the UN Core Values.

Other information

Living conditions and remarks

Seeking a national UNV who is currently residing in Bangkok or Thailand and have an understanding of its living conditions.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Reasonable accommodation

UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the recruitment process and afterwards in your assignment.

Note on Covid-19 vaccination requirements

In addition to duty station-specific vaccine requirements, appointments are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the appointment. It does not apply to UN Volunteers who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.

Link to the organization’s job posting: