ICT Support Associate, Management, Georgetown

Organization: UNDP - United Nations Development Programme

Country: Guyana

City: Georgetown, Guyana

Office: UNDP Guyana

Closing date: Friday, 21 September 2018

Job ID: 18469

Practice Area - Job Family: Management - ICT

Vacancy End Date: (Midnight New York, USA)


Duty Station: Georgetown (GUY), Guyana

Education & Work Experience: E-Technical School - 6 year(s) experience, G-Bachelor’s Level Degree - 0 year(s) experience





Grade: G6

Vacancy Type: FTA Local

Posting Type: External

Bureau: Management

Contract Duration: 1 Year with possibility for extension


Under the guidance and direct supervision of the Operations Coordinator, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.

The ICT Support Associate works in close collaboration with the Management, Programme and Operations teams in the CO and UNDP HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.

Duties and Responsibilities

Summary of key functions:

Implementation of ICT strategies and introduction/implementation of new technologies;
Effective functioning of the CO hardware and software packages

Networks administration;
Provision of web management services;
Provision of administrative support;
Facilitation of knowledge building and knowledge sharing.

Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services;
Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies;
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;