Change Management Officer, Washington

Organization: IMF - International Monetary Fund

Country: United States

City: Washington, United States

Office: IMF Washington

Closing date: Tuesday, 16 October 2018


Under the supervision of the Project Manager, this position will play a key role in the success of implementing the next generation of business-oriented solutions for economic data management and dissemination initiatives by increasing staff adoption and usage. She/he will develop the change management strategy, detailed change management plans, engage the organization through various communication formats, and track success of adopting and leveraging the new tools, behaviors, and processes to strengthen the data life cycle to produce accurate, precise, and timely data products.

Main Duties and Responsibilities

Identify potential people-process-system impacts, risks and anticipated points of risk and resistance.

Deliver the change management plan which should identifying the impact of the solution on each stakeholder, and the design and delivery of strategies to engage stakeholders in the implementation process and possible changes to approaches to business processes.

Integrate change management activities into overall project/initiative plans.

Develop a communication plan that includes the identification of a âchange agentâ group to communicate program information and updates to the stakeholder community.

Provide an assessment of the communication approaches that will deliver high-impact messages to support change initiatives across a diverse range of channels (e.g., print, video, website, etc.) and diverse stakeholders.

Develop a common message, customized communications that address stakeholder requirements and issues, and a potential communication timeline.

Develop stakeholder management plan that will not only identify the stakeholder groups but will also identify and manage expectations and concerns.

Develop and maintain excellent working relationships with key stakeholders and partners across the organization, including senior leadership, and business stakeholders.

Develop a training plan and roadmap that will include an assessment of the stakeholder training needs, and hosting training sessions for major stakeholders to review the change management plan and understand the methodology used to get buy in from all involved parties.

Determine instruments that will measure acceptance and interest in the change.

Build change management capability within the team.


Educational development, typically acquired through the completion of an advanced university degree in, Communications, Finance, Business, Economics, Information Systems, or similar discipline, plus a minimum of four years of relevant professional experience; or a bachelor’s degree in Communications, Finance, Business, Economics, Information Systems, or similar discipline plus a minimum of 10 years of relevant professional experience, is required.

Must have extensive professional experience with leading large-scale organizational change efforts that includes the development of communication strategies, stakeholder analysis and plan, change management strategy and a firm grasp of the software development life cycle. Familiarity with leading change in International Financial Institutions (e.g. BIS, ECB, World Bank, etc.) in the areas of data management and data dissemination techniques and practices is desirable. Experience with ADKAR model/methodology or change management certifications is optional.

The successful candidate should have the following competencies:

Demonstrated excellent verbal and written skills

Demonstrated ability to work effectively with others at all levels of an organization

Ability to clearly articulate messages and effectively communicate to a wide variety of audiences

Ability to identify and manage anticipated resistance

Capability to define and measure success metrics and monitor change progress

Strong background in managing culture change and creating an incentive-based environment

Strong analytical and problem-solving skills

Strong project management skills including the ability to interpret business needs and translate them into system and operational requirements.

Meticulous attention to detail

Flexibility to adapt to changing circumstances